This page illustrates each step in the process of placing an order, from the first moment you think about ordering something all the way through delivery. Being familiar with these steps helps to ensure your order process is smooth, successful, and timely.
For starters, here is a quick summary of each step that you can use as an “Ordering Checklist” when planning for any given order. The steps highlighted in bold are those which require your involvement as the client:
This page illustrates each step in the process of placing an order, from the first moment you think about ordering something all the way through delivery. Being familiar with these steps helps to ensure your order process is smooth, successful, and timely.
Responsibility: Client/SMCB
Time this step normally takes: Depends on client
Alright! So, you have determined that you need to order some branded items. In this first step you perform the initial brainstorming required to develop some broad product ideas. Your goal is to ensure the products you select are a great fit for the occasion.
Steve can potentially guide you through this brainstorming step, or you can complete it independently, and then inform Steve once you are ready to look at specific product options (Step 2 below).
The amount of time this step requires depends entirely on you. Most often this only requires a day or two, but if you need additional time to discuss your plans internally or mull over your options, this step can extend for as long as you need.
Responsibility: Client/SMCB
Time this step normally takes: Depends on client
Now that you have some good product ideas, it’s time to explore what’s available by looking at specific items. This is something you can do independently by exploring SMCB’s online supplier catalogs, or it’s something Steve can do on his end (you can also hop on a Zoom with Steve and perform this step together, if desired).
In the event Steve performs this step independently, he will typically provide a curated list of recommendations within 1-3 days based on his industry knowledge and experience. From there, however, this step can potentially require additional time if you want to explore additional options before finalizing your product selections.
Responsibility: SMCB
Time this step normally takes: Same day
Before COVID-19, it was more of a best practice than a necessity for Steve to verify inventory availability, lead times, and pricing for any given item. These days, however, it’s very much necessary because there are many products that are not as readily available, or which have extended lead times due to COVID-19, supply chain issues, and/or labor shortages.
For most items, Steve can usually call his supplier(s) and confirm this information within minutes – typically the same day. In some cases, though, this step may require a day or two depending on the size of the order, and how many items must be checked.
Responsibility: Client
Time this step normally takes: Depends on client
Once Step 3 has been completed, Steve will need the “details” from you in order to continue forward. Specifically, you will need to confirm the following information:
Most clients complete this step within a day or two, but sometimes it can take longer for various reasons, such as if an internal design team needs a few days to mull over the options and create the artwork. Likewise, if you are hiring S.MICHAEL Creative Branding to create your artwork then you should plan for additional time on this step TBD / as discussed.
Responsibility: Client/SMCB
Time this step normally takes: Same day
Once Step 4 has been completed and everyone is ready to move forward, Steve will type up your invoice and create art mockups for each item in the order. Once you approve the art mockups and submit payment for the invoice, your order is officially placed.
Steve can typically provide the invoice and mockups the same day, but it can sometimes take a day or two if the order contains many items.
Responsibility: SMCB
Time this step normally takes: 1-3 days
Once your order has officially been placed, S.MICHAEL Creative Branding must submit POs (purchase orders) for each item on your order. In many cases, each item from any given order will be coming from a different supplier – meaning there are multiple POs to type up, double check for accuracy, and send off to each supplier.
From there, S.MICHAEL Creative Branding must also confirm each PO was received successfully, submit payment, and approve each supplier’s mockup for production.
For smaller orders with one or just a few items, all of the aforementioned steps are typically completed the same day or the following one. For larger orders and with certain suppliers, however, it can take a few business days to confirm each individual PO and send all items to production. Additionally, during peak season and around the winter holidays, this can sometimes take a bit longer if any given supplier is slammed with orders at the time.
Responsibility: Supplier
Time this step normally takes: 1-3 weeks
Once an item moves into production, there isn’t much to do other than wait for the lead time to run and for your items to be shipped. During this time, Steve will be checking in with his supplier(s) every few days to ensure all items/orders are on track.
As noted on the Timeline & Planning page, lead times can vary greatly depending on the item and supplier. Most items have production times around 1-3 weeks, with the overall average being somewhere in the range of 7-12 business days. However, there are many items that can be produced faster (within 24 hours, even) and others that require significantly longer (4+ weeks) for production alone.
What this means is that for any given order, your timeline may differ depending on the items you are ordering. If you have a strict deadline, you should plan sufficiently far in advance to ensure on-time delivery.
Responsibility: Logistics Company (i.e. UPS, FedEx, DHL, etc.)
Time this step normally takes: 1-5 business days
For any given order, ground shipping is the default method of transport. However, you can usually upgrade your shipping method to 3-day, 2-day, or even Overnight if you would like. Please be sure to discuss shipping options up front, as shipping cost will be factored into your invoice prior to placing any given order.
The vast majority of orders are delivered successfully and without issue – historically, S.MICHAEL Creative Branding is proud to say that over 99% of all orders processed are produced, shipped, and delivered to an extremely happy client! That being said, we know sometimes things happen – so it’s important to discuss what that looks like, too. If you have any concerns regarding a completed order, please review our Merchandise Order Terms & Conditions and contact S.MICHAEL Creative Branding immediately to discuss. Thanks and we look forward to doing business with you for many years to come!